Thank you for purchasing a Whale product. Please carefully read the terms and conditions before submitting your warranty registration.

Warranty on Whale Products
Electric Products
Whale Electronic Cookware warrants WHALE’s electric products purchased in the United States & Canada to be free from any defects in workmanship 1 year from the date of original purchase.

Applicable products include rice cookers, dispensing pot and other small appliances.

For commercial appliances our warranty only cover up to 6 months.

Terms and Conditions

  1. The original receipt of purchase is required when registering Whale products.
  2. Whale product must be purchased and retained within the United States and Canada.
  3. Warranty covers the cost of labor and parts used for repair service (electric components only) performed within 1 year from the date of purchase as printed on your receipt.
  4. Warranty does NOT cover the following
    • Postage, freight or delivery fee for sending the products to and from our service agency
    • Damage to any unit caused by misuse or any alteration or modification made
    • Damage in transit
    • Normal wear including color fading
    • Products immersed in or exposed to water
    • Products plugged into outlets other than 120 volts
    • Usage other than instructed in the owner’s manual
    • Items repaired by any unauthorized agent
    • Damage caused by exposure to fire, earthquake, flood, lightning or other natural disasters
    • Usage in settings other than what the product is intended
    • Damage caused by pests, insects or any other animals
  5. Spare parts and other applicable parts are not covered under warranty.
  6. You must fill out all the information given on the warranty registration form. Otherwise, your request may be denied.

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